The guarantee badge on the brand's sales page reads "no questions asked." The linked policy has real steps attached. Neither statement is false — but knowing the actual process before you order is more useful than reading the badge and assuming.
60 days from your purchase date — not from delivery, and not from when you open the bottle. Your order confirmation email carries the date that matters, so keep it.
No restocking fee and no minimum-use period appear in the published policy. Those are genuine points in its favour — plenty of supplement guarantees include one or both.
Checkout includes an optional "Subscribe & Save 10%" toggle. It's opt-in rather than pre-checked, but it's easy to miss when you're focused on the total. If checked, your card is billed monthly at your package price until you cancel — and cancellation is handled by phone, with no online self-cancel option described. The guarantee badge appears alongside both the one-time and subscription options, and the same return steps apply either way.
Checkout runs through BuyGoods rather than a brand-hosted payment page, so your card statement may show a descriptor you don't immediately recognise. The returns page also carries a different business name than the product page. Contact support to confirm before disputing an unfamiliar charge — a dispute filed in error is harder to unwind than a phone call.
Save three things at the moment of purchase: your confirmation email, a note of the date, and the packaging. If you decide to return, having all three ready turns a five-step process into a ten-minute one.
Questions about your specific order should go to the vendor directly — see our contact page. This site does not process refunds.